Junior System Admin (IT Helpdesk)

Fresher, Junior, Middle | Ho Chi Minh | $700 | Full-Time

Overview Job Description: 55% Helpdesk, 35% Infrastructure and 10% ISO Management

  1. Helpdesk
    • Support requests from users/customers through Service Desk
    • Handle basic hardware problems for printers, laptops,...
    • Working with vendors to repair, warranty or buy new IT equipment
    • Work with ISP to handle external internet problems.
    • Update and track information on assets, purchases, access rights, IT service desk. employee onboarding/retirement information realtime.
    • Work with related departments such as QA, Financial Accounting, HR, Office Admin.
    • Handling errors and requests for software, network signal, wifi at end-user
  2. Infrastructure
    • Operational management of Cloud platforms such as Google Workspace, Bitbucket, VPS, AWS, Desktop Central
    • Network Management: Fortinet firewall, Cisco/HP Switch, Wireless Controller
    • System management: VPS, Domain Controller, Access Server, DNS, Local Servers, NAS, RODC.
    • Camera system management
    • Daily monitor and report on systems, networks, server rooms, cameras,...
  3. ISO Management
    • Writing new/updating operating documents for ISO 27001, 9001 system
    • Operate the entire IT system according to ISO 27001, 9001 standards

MUST HAVE SKILLS:

  1. Level Junior/Middle, or Fresher (If under requirements are met)
  2. Must have "services" mindset.
  3. Strong teamwork ability.
  4. Good communication.
  5. Ability to withstand pressure.
  6. Careful, ability to handle work with integrity.
  7. Have basic knowledge of: IT Helpdesk Tier1, knowledge of computer architecture (similar to MCSA), basic computer network.
  8. Google Workspace (or similar management platform).
  9. Windows Server.
  10. MAC and Windows OS
  11. Document skill, good presentation skill.
  12. English: Basic/Inter


NICE TO HAVE

  • Network knowledge (similar to CCNA)
  • Fortinet Management
  • ISO 27001, 9001
  • Google Workspace, Cloud (AWS, Bitbucket)
  • Domain Controller

Benefits

Competitive Compensation And Benefits

Attractive salary (13th-month salary, salary review twice/year) and project bonus

Bonus programs for candidate referral, technical article writing

Interest-free loan support for personal plan

Exciting Activities

Annual company trip and regular team-building parties

Party celebration (Christmas, Birthday, Mid-autumn,...)

Sports clubs (football, badminton, swimming …)

Valuable Training

Sponsor examination fee for professional certificates (AWS, Azure, IELTS, PMP, Scrum Master,...)

Sponsor fee for joining any technical training sessions and courses.

Free English courses

Flexible And Professional Working Environment

A professional English-speaking working environment with Agile – Scrum model

Flexible working time and WFH support.

Health Care Benefits

Allowance for sickness, maternity and paternity.

Periodic health examination

PVI health care program

Inclusive Culture

Friendly, open-minded, young and supportive colleagues

Submit your application

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